We make every effort to provide the highest quality products. There are a large number of available items that we refuse to present to you because we are not satisfied with them ourselves. If you receive an item that is broken or flawed, we will gladly replace it or refund your money. To return an item, please call us within 15 days of the receipt of your order at (502) 224-5018, or email us at firstname.lastname@example.org. Please tell us what the problem is so that we can use that information to improve our service or offerings. Returns over $100 or after 15 days of receipt may be subject to a 25% restocking fee.
When we receive your return, we will promptly refund your purchase price, less shipping. (We will refund shipping as well if the return is due to clearly demonstrated substandard quality). We can not accept returns of items that have been used, damaged or altered by you. This includes bent pinning, returns of partial crystal chains, etc.
Return requests after 15 days will be taken on a case by case basis. We will normally not accept any returns after 30 days, but may, at our discretion, issue a credit that may be applied to future purchases.
We ask you to bear in mind that the replacement prisms offered on this web site are the closest matches to the antique traditional prisms that can be found. However, because of variations over the last century or so, and the fact that most of them have been hand cut and finished, the prisms may not be an exact match to your existing antique prisms. Also, please remember that when we use "inch" measurements on European glass, we are only approximating the actual measurements. For instance, a 4" prism may well be 100mm European (3.94"), with miniscule variations due to the fact that the pieces are hand cut and finished. This is not considered a flaw. Please see our page on metric to US conversions at http://www.highlandlighting.com/conversion.htm.
Thank you, again! We do appreciate your business!
Remember, prism sizes, for measurement purposes, do not include the top bead.